The application of this Policy is subject to applicable laws, regulations, and the orders or lawful requests of courts or legal authorities.
We take commercially reasonable steps to protect the integrity and confidentiality of personally identifiable and health information that you may share with us. We comply with the HIPAA security rule for administrative, technical, and physical security safeguards and have third party assessments of our controls performed annually. However, please be aware that no security measures are perfect or impenetrable and we cannot guarantee the absolute security of your information.
We will do our part to protect your information, but it is important for you to protect your information as well. Additionally, we do not control the actions of anyone with whom you or any other RE.DOCTOR user may choose to share information. As such, you should be cautious about the access you provide to others when using the App, and the information you choose to share when using the RE.DOCTOR Services.
?Personal Information? is anything that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, to you. Examples of Personal Information include your:
Personal Information we collect might include, but is not limited to, your name, email address, telephone number, sex, date of birth, marital status, physical or emotional characteristics, bank account number, any identifier we may use to contact you, other personally identifiable information that you may choose to add to your User account profile in our App, records, and copies of your correspondence with us and with your Authorized Provider through our App.
Protected Health Information
?Protected Health Information? is a subset of Personal Information that is protected by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, ?HIPAA?). As stated above, we may receive Protected Health Information about you from Authorized Providers and the information you provide to us in connection with Services (such as the specific RE.DOCTOR services that you may receive from a RE.DOCTOR Authorized Provider) may be Protected Health Information.
?Non-Personal Information? means information that does not permit us to identify, contact or locate you. For example, your device model number and manufacturer, and state of residence are Non-Personal Information unless linked to your Personal Information. If we combine or link your Non-Personal Information with Personal Information (such as combining your name with your device model), we will treat the combined information as Personal Information so long as it is combined.
Cookies and IP Addresses
The Services may use ?cookie? technology and similar technology to gather information from our visitors such as which pages are used and how often they are used, and to enable certain features on the Services. In some jurisdictions, this is considered Personal Information.
Your ?IP Address? (a number that is automatically assigned to the computer or other device that you are using by your internet service provider) may be identified and logged automatically in our server log files whenever you access the Services, along with the time of the visit and the page(s) that were visited. IP Addresses are automatically collected by many websites, applications, and other services. We may use IP Addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.
?Location Information? is a subset of Personal Information that can be used to locate the device you use to access the Services. Location Information may include: (i) with your consent, the location of the device you used to access the Services; (ii) the IP address of the device or internet service used to access the Services, and (iii) other information made available by a user or others that indicates the current or prior location of the user. If you do not want us to collect Location Information from your device, please disable the location setting(s) on your device or delete the Apps. Please note that disabling the location setting may affect certain features of the Services.
?Usage Data? is information that we automatically collect about your use of the Services and your device. This type of information does not usually, by itself, uniquely identify an individual, and may include your web browser and operating system, device model and manufacturer, and your activity on the Services. If Usage Data is combined with or linked to Personal Information, then we treat it as Personal Information. If the Usage Data cannot be used to identify, contact or locate you, then it is Non-personal Information and will not be treated as Personal Information.
Do Not Track
Some web browsers have ?Do Not Track? or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. Presently, the Services do not respond to ?Do Not Track? signals and, consequently, the Services will continue to collect information about you even if your browser?s ?Do Not Track? feature is activated. The only way to completely ?opt out? of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.
RE.DOCTOR uses a third-party service provider to track and prevent errors in our software; and to send, receive and track emails and User login invitations. These third-party service providers may have access to Personal Information and Personal Health Information as an incidental result of the services provided by such third parties to RE.DOCTOR, but the access of such third parties to such information is strictly controlled in accordance with the safeguards detailed below.
While using our platform, you may choose to authorize RE.DOCTOR to retrieve and disclose your health records and protected health information. These records may not be a complete 100% comprehensive record, and these records may not be useful for diagnostic purposes. These health records will be shared with Authorized Providers to ensure great healthcare services. RE.DOCTOR does not alter or modify medical records received from its third parties. If at any time you wish to revoke this authorization, you may do so by deleting your profile on the RE.DOCTOR App.
Your Authorized Provider may record in our Platform, information such as interactions with you, test results, evaluations, records and notes consistent with treatment and other information related to your mental health. By using our Platform, you agree that your chosen Authorized Provider are authorized to disclose your Personal Information and Personal Health Information to us.
We may use information you provide for various purposes, which include:
We may also de-identify your information or aggregate your information with other users of the Services (?Aggregate Information?). This Aggregate Information is not Personal Information, because it cannot be used to identify you and may be used by us for any lawful purpose. If Aggregate Information is re-identified, it will be treated as Personal Information.
We may share your information with other parties for various business purposes:
RE.DOCTOR does not sell any Personal Information we collect about you. We may, however, share Aggregate Information about our users in all legally permissible ways.
The safety and security of your Personal Information and Personal Health Information is very important to RE.DOCTOR. While we cannot guarantee complete protection of your Personal Information or Personal Health Information, we follow commercially reasonable practices to protect Personal Information and Personal Health Information collected from you against accidental loss and unauthorized access, use, alteration, disclosure, and destruction.
RE.DOCTOR focuses on security from the ground up. Our Data Center is compliant with the following standards:
SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)
PCI DSS Level 1
DIACAP and FISMA
We also utilize proximity security badge access and digital security video surveillance. Our server network can only be accessed via SSL VPN with public key authentication or via Two-factor Authentication over SSL. Additionally, our network can only be accessed via SSL VPN or multi-factor authentication, and all access to our web portal is secured over HTTPS using SSL 256-bit encryption. Additionally, all staff members with access to Client Data receive certification as a HIPAA Privacy Associate.
Because the transmission of information via the Internet is not completely secure, any transmission of Personal Information or Personal Health Information is at your own risk. Although we maintain security measures to maintain the integrity of the data in our care, including the encryption of all Personal Information and Personal Health Information, while in transit or at rest, we are not responsible for circumvention of any of our privacy settings or security measures. Your Personal Information and Health Information may be transmitted over various networks and may be subject to changes to confirm and adapt to technical requirements of connected networks or devices. We urge you to be cautious about giving out information in any public areas of our Platform.
Safeguard measures to ensure authorized access to your account on our Platform include the use of a username and a password for authentication. You are responsible for keeping your personal password and username private. Please contact us immediately if you believe that your password has been compromised or misused.
You may opt out of receiving emails by unsubscribing using the unsubscribe link provided in all of our marketing email communications.
RE.DOCTOR believes it is particularly important to protect the privacy of minors online. RE.DOCTOR defines a ?minor? as any person less than 13 years of age. RE.DOCTOR does not knowingly collect Personal Information about minor users without a parent?s or legal guardian?s permission or knowingly share Personal Information about minor users with third parties without a parent?s or legal guardian?s permission. If we learn we have received Personal Information directly from a child under age 18, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and will make commercially reasonable efforts to delete such information.
The California Consumer Privacy Act (CCPA), effective January 1, 2020, grants California residents certain privacy rights with respect to their Personal Information. If you are a California resident subject to the protections of the CCPA, you have the following rights to the extent required by law:
The right to know. You have the right to know (i) the Personal Information that we collect, use, disclose or sell; and (ii) the categories of Personal Information that we collected about you in the preceding 12 months, the sources for that Personal Information, the business purpose for which that Personal Information was collected, the categories of such Personal Information that was shared or sold, the categories of third parties with whom that Personal Information was shared or sold, and the business purpose for which that Personal Information was shared or sold.
The right to access. You have the right to access a copy of the specific Personal Information that we have collected about you to the extent required under the CCPA. You may request this copy to be delivered either by mail or electronically.
The right to deletion. You have the right to request that we delete the Personal Information that we or a third party with whom we shared your Personal Information maintain about you to the extent required under the CCPA. There may be circumstances under which we or the third party are unable to delete your Personal Information, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected or we cannot verify your identity. If we are unable to comply with your request for deletion, we will let you know the reason why.
The right to opt out of the sale of your Personal Information. Please note that RE.DOCTORdoes not and will not sell any Personal Information we collect about you.
The right to equal service. If you choose to exercise any of your rights under the CCPA, we will not discriminate against you in any way. If you exercise certain rights, such as deleting your account, you may be unable to use or access certain features of the Services.
If you are a California resident and would like to exercise any of these rights, please call (877) 999-9563, or by using one of the contact methods in Section 16 below. An authorized representative may exercise these rights on your behalf so long as they present a power of attorney or other legally binding document evidencing the representative?s authority. Please note that we will require you or your authorized representative to provide us with certain personal identifiers to verify your/your representative?s identity when your rights are exercised. Please note further that: (a) if we maintain your Personal Information on behalf of a third party, we may refer you to that third party to exercise your rights; and (b) certain health care providers and information, such as Protected Health Information and ?Medical Information? (as defined under California?s Confidentiality of Medical Information Act), may be exempted from the CCPA. This means that we and certain health care providers may not be required to honor the above rights and instead we comply with our obligations under other laws, such as HIPAA and the Confidentiality of Medical Information Act. We will respond to a request to exercise rights under the CCPA in accordance with the timeframe and process required under the CCPA. If we deny a request, we will explain the basis for the denial.
RE.DOCTOR does not offer financial incentives or price differences in exchange for retention or sale of Personal Information.
By continuing to access or use the Services following such changes, you will be deemed to have agreed to such changes. You are responsible for ensuring that we have an up-to-date, active, and deliverable email address for you and for periodically visiting this Policy to check for any changes.
It is important that the Personal Information and Personal Health Information we hold about you is accurate and current. The accuracy, integrity and completeness of your Personal Information and Personal Health Information you input into our App or allow someone to input into our App on your behalf, is your responsibility. Please keep us informed if your information changes. By law, you have the right to request access to and to correct the Personal Information and Personal Health Information that we hold about you. You may contact us if you would like to review, verify, correct, or withdraw consent to the use of your Personal Information or Personal Health Information. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their Personal Information or Personal Health Information records.
We may not accommodate a request to view or change information if we believe that:
Where a request for access to information is made, to protect vulnerable populations, RE.DOCTOR reserves the right to verify communications, including with your Authorized Provider, before taking action. Where a request for access or alteration of Personal Information or Personal Health Information is declined, the individual making the request will be provided with the reason(s) for declining the request, subject to any legal or regulatory restrictions.
(a) by post, to the postal address: 30 N. Gould Street, Sheridan, WY 82801.
(b) by telephone at (877) 999-9563; or
(c) by email, using the email address [email protected]
End-User License Agreement (“Agreement”)
Last updated: July 29, 2022
Please read this End-User License Agreement carefully before clicking the “I Agree” button, downloading or using RE.DOCTOR.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this End-User License Agreement:
Agreement means this End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Application. Application means the software program provided by the Company downloaded by You to a Device, named RE.DOCTOR
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RE.DOCTOR, 30 N. Gould Street, Sheridan, WY 82801.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Country refers to: Wyoming, United States
Device means any device that can access the Application such as a computer, a cellphone or a digital tablet.
Third-Party Services means any services or content (including data, information, applications and other products services) provided by a third-party that may be displayed, included or made available by the Application.
You means the individual accessing or using the Application or the company, or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.
By clicking the “I Agree” button, downloading or using the Application, You are agreeing to be bound by the terms and conditions of this Agreement. If You do not agree to the terms of this Agreement, do not click on the “I Agree” button, do not download or do not use the Application.
This Agreement is a legal document between You and the Company and it governs your use of the Application made available to You by the Company.
The Application is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.
The Company grants You a revocable, non-exclusive, non-transferable, limited license to download, install and use the Application strictly in accordance with the terms of this Agreement.
The license that is granted to You by the Company is solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.
The Application may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services.
You acknowledge and agree that the Company shall not be responsible for any Third-party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. The Company does not assume and shall not have any liability or responsibility to You or any other person or entity for any Third-party Services.
You must comply with applicable Third parties’ Terms of agreement when using the Application. Third-party Services and links thereto are provided solely as a convenience to You and You access and use them entirely at your own risk and subject to such third parties’ Terms and conditions.
Term and Termination
This Agreement shall remain in effect until terminated by You or the Company. The Company may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from the Company, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your Device or from your computer.
Upon termination of this Agreement, You shall cease all use of the Application and delete all copies of the Application from your Device.
Termination of this Agreement will not limit any of the Company’s rights or remedies at law or in equity in case of breach by You (during the term of this Agreement) of any of your obligations under the present Agreement.
You agree to indemnify and hold the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the Application; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.
The Application is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Application, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Application will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Application, or the information, content, and materials or products included thereon; (ii) that the Application will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Application; or (iv) that the Application, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. To the extent any warranty exists under law that cannot be disclaimed, the Company shall be solely responsible for such warranty.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the Application or through the Application or 100 USD if You haven’t purchased anything through the Application.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Application, third-party software and/or third-party hardware used with the Application, or otherwise in connection with any provision of this Agreement), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.
Severability and Waiver
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
The Company does not make any warranties concerning the Application.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Changes to this Agreement
The Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at the sole discretion of the Company.
By continuing to access or use the Application after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorized to use the Application.
The laws of the Country, excluding its conflicts of law rules, shall govern this Agreement and your use of the Application. Your use of the Application may also be subject to other local, state, national, or international laws.
The Agreement constitutes the entire agreement between You and the Company regarding your use of the Application and supersedes all prior and contemporaneous written or oral agreements between You and the Company.
You may be subject to additional terms and conditions that apply when You use or purchase other Company’s services, which the Company will provide to You at the time of such use or purchase.
If you have any questions about this Agreement, You can contact Us:
Северная Америка: +1-833-940-0061
Наши решения не заменяют услуги медицинского специалиста, и наши решения не диагностируют, не предотвращают и не лечат какие-либо заболевания.
Привет, Ваше удовлетворение является нашим главным приоритетом, мы готовы ответить на ваши вопросы...